EJ Ainger Auctioneers and Valuers help desk

If you are having any issues, please call Ainger’s Auctions on (03) 9428 2850

Including finding your bidder number or how to bid…

If you are having technical difficulty, please call Bids Online (02) 8850 1192

How to bid steps

1. SIGN UP

Please press the ‘SIGN UP’ button at the top right of the screen.

1a. Please fill out anything with a* next to it. You do not have to fill out the Licence Number but we do prefer to have a mobile number so we can send you an SMS if you were successful at the end of the auction.

1b. Once filled out please tick the ‘I’m not a robot’ button and proceed with the prompts. 
1c. After submitting your details Bids Online will send you a bidder code for online bidding through this site. This can take a few minutes but if you do not receive it please call the office on (03) 9428 2850

2. LOGIN

When you have received your code, go back to the home screen and login with your new bidder code and password.

Once you have logged in your name and code will be on the top right-hand side.

3. AUCTION ACCESS

Go back to the home screen where the auction button will be found.

Once the sale commences you will need to log back in and refresh the auction to hear and view the progress. 

Bidding

Plan your bidding

As with any public auction, the actual price on the day will be determined by the bidders in the room so it often is helpful to have a plan of how much you are willing to pay before bidding.

A Buyers Premium is added to your bid after the hammer falls, so be sure to factor that in.


Bid

There are a few ways to bid;

Absentee: leave a written bid maximum by email or phone.
Phone: book a phone bid and we’ll call you just prior to your lot – call 03 9428 2850
In person: Please join us at 433 Bridge Road, Richmond VIC 3121 (please socially distance, leave your name at the door and use the sanitiser provided).
Online: Bid live or you can place your starting or maximum bids in advance. Our bidding system works on mobile phones, computers and tablets. 

If you require further assistance or are unsure about how to bid our friendly team members will be happy to assist you.

Frequently asked questions

I already have an online account, do I still need to register to participate in an online auction?

         No, you login on the Bids Online site.

I have participated in Ainger auction’s before, do I still need an online account?

         Yes, you will need an online account in order to bid online. Sign up for an online account here.

How long do auctions go on for?

        Most auctions will be held over a two-day period from 10 am-5 pm. Our fortnightly auctions will be a Tuesday and Wednesday with the option of viewing the Saturday and Monday before the auction. A Special Sale auction would be held over a weekend period with extended viewing.

I’d like to see the item that I’m interested in purchasing in person before placing a bid.

         We do our best to provide accurate descriptions however it is the buyers’ responsibility to make their own assessment of condition and authenticity prior to bidding.
        We know that it is not always possible to view these auctions in person, so if you would like to know more, we would love to give you more information about any lot that takes your interest. Call us for additional photos or a more detailed condition report. Please note that images and information such as conditions reports are for guidance only. If after consultation with our specialists, you do not feel comfortable bidding, then we recommend you decline to bid at this time. As all goods are sold under public auction terms without warranty.

What is the Buyer’s Premium of Bids Online hosted auctions?

         Successful bidders will pay the hammer price plus Buyer's Premium on each lot. There are no additional service fees to use this bidding option. Please refer to terms & condition on login & Signup pages for more details.

When will I be able to pick-up my purchase?

         After the auction has finished you are able to pay and collect the item(s).